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As a result of the so many fraudulent orders that we receive each day, it is imperative that we take all necessary measures to minimize credit card fraud.
Therefore, we reserve the right to refuse any order that appears to be suspicious or that proves to be fraudulent. Additionally, in certain cases, Mobile Unlocked may request that you submit a scanned photocopy of your picture ID, passport,credit card statements and your bank statements to completely verify the integrity of your order to avoid credit fraud.
Most of the time we don't fight any chargeback, but we block the phone until you contact us back and resolve any payment issue. So please don't push us to do something we don't want to do it.

  • Delivery Times and Cancellation

    All unlock codes and unlock confirmations are sent by email to the email address that the customer enters on the order form. Delivery times shown on the website are guidelines only, based on averag...

    Delivery Times and Cancellation
  • Refunds Policy

    Refunds If no unlock code is found for a particular phone, a refund will be processed within 24 hours of us becoming aware that no code is available.
    All refunds can take ar...

    Refunds
  • Fraud Protection

    As a result of the so many fraudulent orders that we receive each day, it is imperative that we take all necessary measures to minimize credit card fraud.
    Therefore, we reserve the right to ...

    Fraud Protection

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